Refund Policy

1. General Policy

All subscription fees are generally non-refundable. However, we may issue refunds in certain circumstances as outlined below.

2. 14-Day Money-Back Guarantee

New customers on paid plans (Starter, Pro, or Enterprise) can request a full refund within 14 days of their first subscription payment if:

• You have not exceeded reasonable usage limits
• You have not violated our Terms of Service
• This is your first subscription with Olasilik.ai

3. Service Outages

If our service experiences significant downtime due to issues on our end, we may offer prorated credits or refunds at our discretion.

4. Billing Errors

If you were incorrectly charged, we will issue a full refund for the erroneous charge.

5. Cancellations

You may cancel your subscription at any time. Your service will continue until the end of your billing period, but no refund will be issued for the remaining time.

6. How to Request a Refund

To request a refund, contact our support team at support@olasilik.ai with:

• Your account email
• Reason for refund request
• Transaction details

7. Processing Time

Approved refunds will be processed within 7-10 business days and credited to your original payment method.

8. Contact Us

For refund inquiries, email support@olasilik.ai